Returns & Warranties

Availability

Please be aware our stock levels and the stock levels of our suppliers are changing every day, if the item becomes out of stock we will do our best to get it for you. However, when an item is listed as "out of stock" there is a chance we might be able to get that item for you so please phone us on 01992 577702 or send us an email. When an item is out of stock or we are unable to supply a bike or product we will refund in the same form of payment originally used for purchase.

Returns

We will process a return if an error has occurred through Spokes i.e. faulty product or incorrect product received. We'll notify you via e-mail of your refund once we've received and processed the returned item.  Returns must be supplied with original packaging and at the cost of the recipient.

If you have a change of mind about the product ordered, you are welcome to exchange for store credit, but a refund will not be issued in this circumstance.

Warranties

All goods purchased from Spokes are covered by a full manufacturer’s warranty. The duration of this warranty is at least 1 year but some manufacturers offer an extended warranty. Generally speaking, warranties cover manufacturing faults and defects. They do not cover damage caused by crashing, abuse, general wear and tear etc. If you feel that any item purchased from Spokes has developed a fault then please contact us before returning goods as many problems may be solved without you incurring shipping costs. If the goods need to be returned:

  • Goods must be clean
  • You must provide proof of purchase
  • Please be honest when dealing with us, we will try to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately shipping/delivery costs cannot be covered
  • Goods returned will be assessed by us. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty.